IT Support Technician 1

VELCO - Vermont Electric Power Company; Rutland (VT); On-site; USD 34,000 - 48,000; Full time

Job summary

VELCO - Vermont Electric Power Company in Rutland, VT is seeking an entry-level IT Support Technician I to provide exceptional user support and ensure reliable IT operations. The role is on-site, Monday–Friday, 7:30am–4:30pm, serving a mission-driven energy infrastructure.

You will create AD accounts, image laptops, install software (Mathcad, AutoCAD, Bluebeam), troubleshoot issues, onboard new hires, and help streamline IT processes while maintaining confidentiality and security best practices.

Qualifications

• Associates degree preferred; equivalent experience considered.
• CompTIA A+ or related IT certifications desirable.

Responsibilities

• Create and manage user accounts in Active Directory with appropriate access.
• Image and deploy laptops with consistent software configurations.
• Install and configure software per user needs including Mathcad, AutoCAD, Bluebeam.
• Troubleshoot user issues and provide timely solutions.
• Assist onboarding of new employees ensuring IT access and resources.
• Collaborate to improve IT processes and introduce new procedures.
• Manage printers: inventory, supplies, and vendor reporting.
• Create and maintain knowledge base articles and guides.
• Wipe and prepare laptops for donation or disposal with proper data sanitization.
• Research user requests and propose solutions.
• Maintain confidentiality and handle sensitive situations professionally.

Skills

IT support experience

Customer service

Problem solving

Communication

Team collaboration

Education

Associates degree in IT/CS/Engineering

CompTIA A+ or similar cert desirable

Job description

As the nation’s first statewide, “transmission only” company, VELCO manages the safe, reliable, cost-effective transmission of electric power throughout Vermont and as a part of the integrated New England regional network.

Why you should join our team

At VELCO, our Information Technology team is dedicated to delivering exceptional customer service and ensuring the reliable operation of the technology systems that support our business. We are seeking a motivated and customer-focused entry-level IT Support Technician to join our team.

How You Will Make An Impact

You will be responsible for providing exceptional support and ensuring the smooth operation of our organization's IT Operations. The technician will work with customers, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be motivated to learn, excellent problem-solvers with outstanding communication and customer service skills. This position is on-site, Monday-Friday 730am-430pm in Rutland, Vermont.

Responsibilities

• Account Management: Create and manage user accounts in Active Directory (AD), applying appropriate permissions and access controls.
• Laptop Imaging: Perform imaging and deployment of laptops, ensuring consistent software configurations across the organization.
• Application Installation: Install and configure various software applications as per user requirements, including specialized software such as Mathcad, AutoCAD, and Bluebeam.
• User Support: Troubleshoot and resolve user issues, providing timely and effective solutions to ensure minimal downtime.
• Onboarding: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources and access.
• Process Improvement: Collaborate with different departments to streamline processes, implement changes, and introduce new procedures as required.
• Printer Management: Maintain printer inventory, order supplies, and submit copy counts to vendors.
• Documentation: Create and maintain knowledge base articles, self-service guides, and other documentation to support users and facilitate knowledge sharing.
• Asset Management: Wipe and prepare laptops for donation or disposal, ensuring proper data sanitization and adherence to security protocols.
• Research and Analysis: Assist users with new requests, conducting research and providing recommendations for solutions.
• Confidentiality: Maintain strict confidentiality and handle sensitive situations with discretion and professionalism.
• Perform other duties as assigned.

Who You Are

Education & Training

Associates degree in Information Technology, Computer Science, Engineering, or related field, preferred. Equivalent combination of work experience, education, training, and certifications considered. CompTIA, A+, or other related IT professional certifications are highly desirable.

Experience

The IT Support Technician I is an entry level position. A minimum of 1 year of demonstrated, relevant experience is required, or an equivalent combination of experience and education.

Knowledge/Skills

• Proven experience in an IT support, service desk or customer service role
• Strong technical skills and proficiency with common operating systems, software applications, and ticketing systems
• Excellent problem-solving abilities and analytical skills
• Outstanding communication and interpersonal skills
• Ability to work independently and as part of a teamStrong organizational and time management skills
• Commitment to continuous learning and professional development
• Familiarity with IT security best practices and data protection regulations

Work Environment

• Collaborative, cross-functional team environment
• Open office setting and dog friendly
• Opportunity to work closely with all departments
• Mission-driven organization supporting critical energy infrastructure

Physical/Mental Demands

Prolonged periods of sitting at a desk and working on a computer are required. The position must be able to perform detailed analytical work, manage multiple priorities, communicate clearly during time-sensitive events, and maintain accuracy in potentially stressful situations with frequent interruptions. Participation in rotating on-call coverage and work outside normal business hours may be required. Periodic travel and overnight stays may be required for training, workshops, meetings, or industry events.

Compensation Range

$25.00 - $30.00 - $35.00/hour

Important Considerations

• Visit Velco.com for additional information on VELCO culture, benefits, and the recruiting process.
• We are an equal opportunity employer, and ALL qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Eligible applicants must be authorized to work in the United States.
• VELCO is handling all aspects of talent acquisition internally and will not engage the services of third-party staffing agencies, recruiters, or headhunters. We kindly request that these entities refrain from contacting us.
• Any offer of employment will be contingent upon successful reference check, background check (including social media check), physical examination, drug screening.

If you need an accommodation as part of the application or interview process, please send a request to [e-mail]