Tech Support Specialist II — ESOP, Growth & Impact

Lighthouse-Electric; Pittsburgh (Allegheny County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

2–3 weeks paid holidays

401(k) with company match

ESOP ownership

Job summary

Lighthouse Electric is seeking a Technology Support Specialist II to assist the Tech Team with first-line IT support. You will help with computers, tablets, phones, printers, and networks, both remotely and on site, ensuring timely ticket resolution and proper documentation.

You will document processes, escalate complex issues, and contribute to improving internal IT workflows. A bachelor’s degree and relevant certifications are required, with opportunities to mentor others.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• Knowledge of networking, protocols and basic security principles.
• Certifications such as CompTIA A+, Network+, Security+; MS Desktop Support familiarity.
• Excellent problem-solving and communication skills.
• Ability to learn and adapt in a fast-paced environment.

Responsibilities

• Provide first line of support for technology issues and requests.
• Support computers, laptops, tablets, phones, printers, network, apps and other devices.
• Record, document and close tickets in the ticketing system; escalate when needed.
• Create, maintain and update documentation and SOPs.
• Mentor and train junior team members; help improve processes.

Skills

Customer service

Ticketing systems

Communication

Problem solving

Education

Bachelor's degree in computer science or information technology

Tools

Networking basics

MS Office

Remote support tools

Job description

Lighthouse Electric is seeking a Technology Support Specialist II to assist the Tech Team with first-line IT support. You will help with computers, tablets, phones, printers, and networks, both remotely and on site, ensuring timely ticket resolution and proper documentation.

You will document processes, escalate complex issues, and contribute to improving internal IT workflows. A bachelor’s degree and relevant certifications are required, with opportunities to mentor others.