Entry-Level IT Support Technician — Grow Your Career

VLCM; Salt Lake City (UT); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

VLCM is seeking a Junior Service Technician in Salt Lake City to join our Services team. This entry-level role supports internal users and triages inbound customer requests.

Under supervision, you will gather information, route requests, complete documented tasks, and assist customers with basic technical issues to gain practical IT experience. You will work with the technical lead and senior staff, learning through hands-on tasks and shadowing, while contributing to ticket coordination and

Qualifications

• Zero to one year of professional IT experience.
• High school diploma or equivalent.
• Basic familiarity with Windows, Microsoft 365, and networking concepts.
• Strong customer service mindset and communication.
• Ability to follow documented processes and accurately record work.
• Willingness to learn and grow in an IT career.
• Entry-level certifications such as CompTIA A+ are helpful but not required.

Responsabilités

• Ticket intake and customer coordination.
• Monitor inbound service requests and perform the initial review of each ticket.
• Verify customer, contact, site, and equipment information and gather any missing details.
• Acknowledge customer requests and help coordinate scheduling and basic status updates.
• Categorize, document, and route tickets using established procedures and escalation guidelines.
• Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
• Provide basic technical support for VLCM's internal users.
• Assist with workstation setup, software installation, equipment staging, inventory, and documentation.
• Assist customers with basic issues under the direction of the technical lead or another qualified resource.
• Escalate issues that require additional experience, access, or technical authority.
• Assist and shadow senior technicians on internal work and customer projects.
• Help maintain clear technical documentation and repeatable support procedures.

Connaissances

Customer service

Communication

Attention to detail

Organization

Learning mindset

IT basics

Formation

High School Diploma

Outils

ConnectWise

Windows

Microsoft 365

Networking basics

Description du poste

VLCM is seeking a Junior Service Technician in Salt Lake City to join our Services team. This entry-level role supports internal users and triages inbound customer requests.

Under supervision, you will gather information, route requests, complete documented tasks, and assist customers with basic technical issues to gain practical IT experience. You will work with the technical lead and senior staff, learning through hands-on tasks and shadowing, while contributing to ticket coordination and