Entry-Level IT Support | Technical Service Desk Analyst I

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Weekly pay

Flexible schedules

403(b) Pre-tax retirement

Resources for living (Employee Assist.

MyWell-Being (Wellness program)

Discount Entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Health staffing role seeks a Technical Service Desk Analyst I to deliver frontline IT support in a Phoenix-area environment. The position focuses on remote troubleshooting, user guidance, and timely ticket resolution across hardware, software, and connectivity issues.

Strong verbal and written communication, knowledge of desktop/mobile devices, and familiarity with Office 365 are required. This onsite role with Banner Staffing Services emphasizes reliability and customer service across

Qualifications

• High school diploma/GED or equivalent working knowledge in a similar role.
• Knowledge of desktop, mobile devices and network connectivity.
• Knowledge of Microsoft Office O365 applications.
• Ability to troubleshoot complex issues and interact with various levels of customer and support groups.

Responsibilities

• Provides first-contact technical support via phone, chat, and ticketing systems.
• Uses remote desktop tools to investigate and resolve issues.
• Guides users through troubleshooting steps and documents interactions in ITSM.
• Coordinates escalations with logs and context for efficient handoffs.
• Monitors high-volume ticket queues and follows up on aging incidents to meet SLAs.
• Maintains up-to-date knowledge of enterprise platforms and security policies.

Skills

Troubleshooting

Communication skills

Desktop & mobile devices

Office 365

Education

High School Diploma or GED

Tools

ITSM systems

Job description

Banner Health staffing role seeks a Technical Service Desk Analyst I to deliver frontline IT support in a Phoenix-area environment. The position focuses on remote troubleshooting, user guidance, and timely ticket resolution across hardware, software, and connectivity issues.

Strong verbal and written communication, knowledge of desktop/mobile devices, and familiarity with Office 365 are required. This onsite role with Banner Staffing Services emphasizes reliability and customer service across