Clinical IT Support Analyst - EHR & Health Apps (Onsite)

Banner Health

Mesa (AZ)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Paid orientation

Flexible schedules

Weekly pay

403(b) Pre-tax retirement

Employee Wellness Program

Discount tickets

Job summary

Banner Health is seeking an IT Clinical Service Desk Analyst I to provide frontline support for EHR and related clinical applications across acute and ambulatory settings. You will log, triage, and resolve incidents, collaborating with on-site staff and the IT team to ensure smooth operation and patient safety.

You will work within Banner Health’s centralized call center, sharing knowledge, assisting with training, and participating in project implementations while upholding confidentiality and

Qualifications

Bachelor’s degree in computer science or related field, or clinical IT certification.
Clinical healthcare experience or 2+ years in clinical environment with IT support.
Experience with electronic medical records (EMR) systems such as Cerner.
Proficient with office software and able to communicate clearly.

Responsibilities

Provide IT Clinical Application support for EHR and related apps in acute and ambulatory settings.
Answer, log, triage calls and emails; escalate incidents as needed.
Collaborate with IT, nursing, and project teams to resolve issues.
Train peers and assist with project implementations.

Skills

Healthcare IT knowledge

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree in Computer Science

Tools

Cerner

PACS

Job description

You will work within Banner Health’s centralized call center, sharing knowledge, assisting with training, and participating in project implementations while upholding confidentiality and

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