Clinical IT Service Desk Analyst I

Banner Health; Phoenix (AZ); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive wages

Weekly pay

Job summary

Banner Staffing Services-AZ is seeking an on-site Clinical Service Desk Analyst I in Mesa/ Phoenix, AZ. This part-time role supports EHR and related clinical applications in a fast-paced healthcare IT environment.

The incumbent logs, triages, and resolves user issues while collaborating with IT and clinical teams to safeguard patient care. The position requires a bachelor’s degree in computer science or related field or clinical healthcare certification with clinical environment experience.

Qualifications

• Bachelor's degree in computer science or related field.
• Clinical healthcare certification or 2+ years in a clinical environment.
• Experience with Cerner, PACS & related EMR systems.
• Proficient with standard office software.

Responsibilities

• Provide IT Clinical Application support for EHR and related clinical apps.
• Answer, log, triage calls and emails; document interactions; resolve incidents.
• Coordinate with IT Clinical Application, Education and IT teams to resolve issues.
• Assist training and knowledge sharing; participate in change evaluations.
• Escalate critical issues to leadership and communicate with users.

Skills

Interpersonal skills

Critical thinking

Communication skills

Education

Bachelor's degree in computer science or related field

Job description

Banner Staffing Services-AZ is seeking an on-site Clinical Service Desk Analyst I in Mesa/ Phoenix, AZ. This part-time role supports EHR and related clinical applications in a fast-paced healthcare IT environment.

The incumbent logs, triages, and resolves user issues while collaborating with IT and clinical teams to safeguard patient care. The position requires a bachelor’s degree in computer science or related field or clinical healthcare certification with clinical environment experience.