Entry-Level IT Support & Systems Analyst

Paycom - ATS; Champaign (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

Paycom - ATS in Champaign, IL 61821 is seeking an Entry level IT Help Desk specialist to provide day-to-day support for Windows desktops and mobile devices. You will troubleshoot, train users, and document solutions to keep end users productive.

The role focuses on monitoring help desk activities, supporting mobile devices, managing device accounts, and assisting in network/infrastructure tasks. It offers daytime shift and a path to grow within IT operations.

Qualifications

• Preferred - associate degree or its equivalent in a related field.
• Experience in providing support and troubleshooting to end users.
• Ability to set work priorities and work independently.
• Excellent organizational skills.
• Strong interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization.
• Excellent skills in both troubleshooting and multi-tasking.
• Ability to work effectively in a team environment.

Responsibilities

• Manage/Monitor help desk support for end users.
• Provide end user support for mobile devices and Windows desktop support.
• Manage the company’s mobile device accounts.
• Assist in various network and infrastructure support and maintenance needs.
• Assist in support and maintenance of the Dealer Business System.
• Provide support for the office phone systems.
• Assist in computer refreshes.
• Effectively create documentation to support end user needs.
• Maintain a safe working environment and always adhere to company safety program.
• Resolve customer’s concerns efficiently and effectively.
• Ensure every customer is satisfied with the products, services, and support of all staff.
• Always promote a positive attitude.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service daily.
• Acknowledge appreciation of clients and customers.

Skills

Interpersonal skills

Organizational skills

Troubleshooting

Team player

End user support

Windows desktop support

Mobile device support

Education

Associate degree or equivalent

Tools

Windows OS

Mobile device management

Office phone systems

Job description

Paycom - ATS in Champaign, IL 61821 is seeking an Entry level IT Help Desk specialist to provide day-to-day support for Windows desktops and mobile devices. You will troubleshoot, train users, and document solutions to keep end users productive.

The role focuses on monitoring help desk activities, supporting mobile devices, managing device accounts, and assisting in network/infrastructure tasks. It offers daytime shift and a path to grow within IT operations.