Systems Analyst

Paycom - ATS; Champaign (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

Paycom - ATS in Champaign, IL 61821 is seeking an Entry level IT Help Desk specialist to provide day-to-day support for Windows desktops and mobile devices. You will troubleshoot, train users, and document solutions to keep end users productive.

The role focuses on monitoring help desk activities, supporting mobile devices, managing device accounts, and assisting in network/infrastructure tasks. It offers daytime shift and a path to grow within IT operations.

Qualifications

• Preferred - associate degree or its equivalent in a related field.
• Experience in providing support and troubleshooting to end users.
• Ability to set work priorities and work independently.
• Excellent organizational skills.
• Strong interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization.
• Excellent skills in both troubleshooting and multi-tasking.
• Ability to work effectively in a team environment.

Responsibilities

• Manage/Monitor help desk support for end users.
• Provide end user support for mobile devices and Windows desktop support.
• Manage the company’s mobile device accounts.
• Assist in various network and infrastructure support and maintenance needs.
• Assist in support and maintenance of the Dealer Business System.
• Provide support for the office phone systems.
• Assist in computer refreshes.
• Effectively create documentation to support end user needs.
• Maintain a safe working environment and always adhere to company safety program.
• Resolve customer’s concerns efficiently and effectively.
• Ensure every customer is satisfied with the products, services, and support of all staff.
• Always promote a positive attitude.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service daily.
• Acknowledge appreciation of clients and customers.

Skills

Interpersonal skills

Organizational skills

Troubleshooting

Team player

End user support

Windows desktop support

Mobile device support

Education

Associate degree or equivalent

Tools

Windows OS

Mobile device management

Office phone systems

Job description

Job Details: Level: Entry, Job Location: 99 Champaign - Champaign, IL 61821, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $23.00 - $26.00 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Information Technology.

POSITION SUMMARY

Provides day-to-day consultation, training, instruction, troubleshooting, problem solving to end users for Window’s desktop support and mobile device solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage/Monitor help desk support for end users.
• Provide end user support for mobile devices and Windows desktop support.
• Manage the company’s mobile device accounts.
• Assist in various network and infrastructure support and maintenance needs.
• Assist in support and maintenance of the Dealer Business System.
• Provide support for the office phone systems.
• Assist in computer refreshes.
• Effectively create documentation to support end user needs.
• Maintain a safe working environment and always adhere to company safety program.

Customer Service Responsibilities

• Resolve customer’s concerns efficiently and effectively.
• Ensure every customer is satisfied with the products, services, and support of all staff.
• Always promote a positive attitude.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service daily.
• Acknowledge appreciation of clients and customers.

This organization reserves the right to revise the essential position functions as the need arises.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Preferred - associate degree or its equivalent in a related field.
• Experience in providing support and troubleshooting to end users.
• Ability to set work priorities and work independently.
• Excellent organizational skills.
• Strong interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization.
• Excellent skills in both troubleshooting and multi-tasking.
• Ability to work effectively in a team environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the corporate office for various tasks.
• The employee would normally lift or move up to 10 lbs and occasionally lifts or moves up to 40 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to sit/stand for extended periods of time.
• Ability to operate equipment or other power equipment as necessary.
• Must meet health assessment requirements.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to dust and noise.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee will be subject to indoor heating and air conditioning conditions.
• While performing the duties of this job, the employee will perform extensive keystroke tasks.