IT Systems Analyst: Troubleshooting & Desktop/Mobile Support

associacareers; Richardson (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

associacareers is seeking an IT Systems Analyst to maintain, troubleshoot, and repair computer hardware, software, network, and minor server problems. The role involves installing new hardware, upgrading software, and desktop administration, with a focus on supporting mobile devices and non-Windows devices as needed.

The candidate will work independently and as part of a team in a fast-paced environment, handling responsible tasks, and contributing to operational support across the organization.

Qualifications

• Bachelor's degree required.
• 3–5 years of related experience.
• Experience delivering IT support and incident resolution.

Responsibilities

• Coordinate with team members to resolve incidents and requests.
• Provide tier 2 technical support and service restoration for daily operations.
• Install, configure, troubleshoot, upgrade, and maintain systems and software.

Skills

Professional communication

Project management

Self-motivated

Detail oriented

Team player

Time management

Education

Bachelor's degree

Tools

Windows 10/11

Active Directory

TCP/IP Networking

Job description

associacareers is seeking an IT Systems Analyst to maintain, troubleshoot, and repair computer hardware, software, network, and minor server problems. The role involves installing new hardware, upgrading software, and desktop administration, with a focus on supporting mobile devices and non-Windows devices as needed.

The candidate will work independently and as part of a team in a fast-paced environment, handling responsible tasks, and contributing to operational support across the organization.