Entry-Level IT Support Specialist — Learn, Troubleshoot, Help

Port Cyber Corporation; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Port Cyber Corporation, a provider of fixed-price IT support for small and mid-size businesses in the DC metro area, seeks a Technical Support Specialist Level 1. The role focuses on triage, basic troubleshooting, and prompt resolution of client requests, with strong emphasis on clear documentation and customer service.

Ideal candidates have experience with Windows and Mac desktop support, basic TCP/IP networking, and excellent written and verbal communication.

Qualifications

• Entry-level position with emphasis on customer service and learning.
• Experience with Windows and Mac desktop support preferred.
• Basic TCP/IP networking troubleshooting desired.

Responsibilities

• Provide triage and initial troubleshooting for tickets via phone and email.
• Resolve level 1 tickets via remote support.
• Coordinate on-site visits as needed for troubleshooting and setup.
• Respond to outages, virus notifications and backup reports.
• Update client documentation with changes.
• Maintain SLAs and collaborate with Support Services staff.
• Participate in on-call rotation.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Learning mindset

Education

Bachelor's degree in Computer Science

Tools

Windows Desktop OS

Microsoft Office Applications

Windows Active Directory

Microsoft 365

Basic TCP/IP

Wireless Network Connectivity

Job description

Port Cyber Corporation, a provider of fixed-price IT support for small and mid-size businesses in the DC metro area, seeks a Technical Support Specialist Level 1. The role focuses on triage, basic troubleshooting, and prompt resolution of client requests, with strong emphasis on clear documentation and customer service.

Ideal candidates have experience with Windows and Mac desktop support, basic TCP/IP networking, and excellent written and verbal communication.