Senior Network Consultant

Port Cyber Corporation; Maryland; Hybrid; USD 110,000 - 140,000; Full time

Job summary

Port Cyber Corporation is seeking a Senior Network Consultant to manage a client portfolio and ensure all technical needs are met. You will work closely with our Support Services Group and Managed Services Team to strengthen business relationships and implement solutions.

Ideal candidates have 5+ years in MSP environments, excellent communication and project management skills, and a collaborative mindset. This role involves roadmap development, policy creation, and delivering end-to-end network

Qualifications

• 5+ years of MSP or on-site senior network support experience.
• Strong customer service and exceptional communication and project management skills.
• Collaborative approach with mentoring opportunities for staff.

Responsibilities

• Build and maintain a technical roadmap with the client for their business.
• Identify and implement proposed technical solutions.
• Design, manage, and deliver all aspects of project implementation.
• Provide escalation support for advanced or complex issues.
• Review and maintain client documentation with the team.
• Participate in regular meetings with client leadership.
• Contribute to Port Cyber's managed services practices.

Skills

Project Management

Microsoft 365

Networking Configuration

Managed backups

Mail Systems & Security

Windows Server OS

Firewall Configuration

Remote Access Management

Active Directory

EDR/Antivirus solutions

Critical Thinking

Attention to Detail

Education

Bachelor's degree in Computer Science or Information Systems

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certification(s)

VMware certification

Job description

Port Cyber Corporation is seeking to grow its technical team to keep pace with its steady growth. Port Cyber is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background and knowledge.

About the role

The Senior Network Consultant is assigned a portfolio of clients and reports to the Chief Operating Officer. The successful candidate will be responsible for working closely with clients, our Support Services Group and Managed Services Team, to ensure all technical needs are met. Typical responsibilities are:

• Strengthen Business Relationships
• Identify and Recommend Technical Solutions
• Directly Implement Proposed Technical solutions
• Prioritize and address client issues and concerns

What you'll do

All areas of responsibility listed below are essential to the satisfactory performance of this position. Any non-essential functions are assumed to be included in "other related organizational and logistical duties as may be reasonably assigned":

• Participate in regular meetings with a client’s leadership team
• Build and maintain a technical road map with client for their business
• Develop policies and procedures for technical support and operations
• Determine obstacles and challenges that threaten a client’s business and communicate with Port Cyber Management
• Analyze client’s evolving needs and recommend appropriate infrastructure and configurations
• Analyze, recommend, and evaluate new hardware and software products for network compatibility
• Design, manage, and deliver all aspects of Project Implementation
• Design, configure, maintain, and manage network infrastructure and applications, including backups
• Provide escalation support for advanced or complex issues
• Contribute to best practices for managed services
• Review and maintain client documentation in conjunction with other team members.
• Identify opportunities for professional growth
• Contribute to the growth and operations of Port Cyber

Qualifications

This is a senior level technical position. Our Ideal Senior Network Consultant will have 5+ years of prior experience working for an MSP or onsite as support staff for a small business. Our ideal team members will strive to provide a high level of customer service and possess exceptional communication and project management skills. This position will be highly collaborative with staff members of varying experience and will provide numerous opportunities to mentor other staff.

Required Experience

The position requires proficiency in the following skills:

• Project Management
• Microsoft 365
• Networking Configuration and Management
• Managed backup solutions
• Mail Systems and Security
• Windows Server Operating Systems
• Firewall Configuration and Troubleshooting
• Remote Access Management
• Active Directory
• Managed antivirus/EDR solutions
• Critical Thinking
• Attention to Detail

Education and Certifications Preferred, Not Required

• Two-Year or Four-Year Bachelor's degree in Computer Science or Information Systems, or other related disciplines
• Certifications: CompTIA A+, Network+, Security+,Microsoft, VMware

You may be responsible for, and candidates should be able to perform light physical work. Examples would include things such as lifting, moving, and relocating computers or other information technology infrastructure within an office or data center facility.