Entry-Level IT Support: Troubleshoot & Help Clients

Port Cyber Corporation; Kensington (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Port Cyber Corporation in Kensington, MD is seeking an entry-level Technical Support Specialist Level 1 to provide first-line IT support for client environments. You will triage tickets, perform remote resolution, and coordinate on-site visits as needed.

The role emphasizes strong customer service, clear written and verbal communication, and collaboration with Support Services to maintain SLAs and document client infrastructure.

Qualifications

• Entry-level position with focus on customer service and learning new technologies.
• Ability to document issues clearly and track multiple tickets.
• Familiarity with Windows and Mac desktop support is desirable.

Responsibilities

• Provide triage and initial troubleshooting for tickets via phone and email.
• Resolve level 1 tickets via remote support.
• Coordinate on-site visits for system troubleshooting and new system setup.
• Respond to outages, virus notifications and backup reports.
• Maintain client documentation and SLAs.

Skills

Customer service

Communication

Troubleshooting

Verbal communication

Education

Bachelor's degree in Computer Science or Information Systems

Certifications: CompTIA A+, Network+, Security+, Microsoft

Tools

Windows OS

Microsoft Office

Active Directory

Microsoft 365

TCP/IP troubleshooting

Mac OS basics

Job description

Port Cyber Corporation in Kensington, MD is seeking an entry-level Technical Support Specialist Level 1 to provide first-line IT support for client environments. You will triage tickets, perform remote resolution, and coordinate on-site visits as needed.

The role emphasizes strong customer service, clear written and verbal communication, and collaboration with Support Services to maintain SLAs and document client infrastructure.