Entry-Level IT Support Specialist: Asset & Server Help

Jobtailor; Washington (District of Columbia); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor in Washington, DC is seeking an IT support specialist to address IDEMIA IT issues, deliver Level 1 and occasional Level 2 support, and assist with software installation and maintenance. The role involves coordinating with internal users and external providers, ensuring system reliability and asset management in a fast-paced environment.

As part of the team, you will interact with end users for troubleshooting, support server infrastructure, virtualization, and security, and maintain

Qualifications

• Address IDEMIA IT issues per SLAs.
• Resolve Level 1 and some Level 2 requests.
• Assist installation and maintenance of software.
• Communicate with internal and external customers.
• Assist external providers during IT activities.
• Manage IT assets and ensure standards compliance.
• Support server infrastructure, virtualization, and security.
• Install and monitor software applications.
• Interact with end users to troubleshoot issues.

Responsibilities

• Address IDEMIA IT related issues in accordance with service-level agreements
• Provide Level 1 and occasional Level 2 support
• Assist with installation and maintenance of software
• Manage communication with internal and external customers
• Support external providers during IT activities
• Maintain IT assets and ensure compliance with standards
• Support server infrastructure, virtualization, and security
• Interact with end users for troubleshooting

Skills

IT support

Troubleshooting

End user support

Communication

Documentation

Tools

Virtualization

Server administration

Software deployment

Documentation tools

Job description

Jobtailor in Washington, DC is seeking an IT support specialist to address IDEMIA IT issues, deliver Level 1 and occasional Level 2 support, and assist with software installation and maintenance. The role involves coordinating with internal users and external providers, ensuring system reliability and asset management in a fast-paced environment.

As part of the team, you will interact with end users for troubleshooting, support server infrastructure, virtualization, and security, and maintain