Entry-Level IT Service Technician — Growth & Mentorship

VLCM Tech; Murray (UT); On-site; USD 26,000 - 29,000; Full time

Job summary

VLCM, Salt Lake City, Utah, is seeking a Junior Service Technician to join our Services team. This entry-level role provides basic support for VLCM's internal users and initial triage of inbound customer service requests.

Under the supervision of the technical lead, you will gather information, route requests, document tasks, and assist customers with basic technical issues, building practical IT experience while learning from an experienced team.

Qualifications

• A strong customer service mindset and a professional, helpful communication style.
• An interest in technology and a genuine desire to learn and grow in an IT career.
• Basic familiarity with computers, Windows, Microsoft 365, common business software, and networking concepts.
• Strong organization, attention to detail, and the ability to manage several requests without losing track of follow-up.
• The ability to follow documented processes, accurately record work, and ask for help when needed.
• Good written and verbal communication skills.
• The judgment to protect confidential internal and customer information.
• A high school diploma or equivalent. Related education, technical training, or hands-on experience is helpful but not required.
• Zero to one year of professional IT experience. Customer service, internship, lab, or personal technical experience is welcome.
• Entry‑level certifications such as CompTIA A+ are helpful but not required.

Responsibilities

• Monitor inbound service requests and perform the initial review of each ticket.
• Verify customer, contact, site, and equipment information and gather any missing details.
• Acknowledge customer requests and help coordinate scheduling and basic status updates.
• Categorize, document, and route tickets using established procedures and escalation guidelines.
• Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.
• Provide basic technical support for VLCM's internal users using documented procedures.
• Assist with workstation setup, software installation, equipment staging, inventory, and documentation.
• Escalate issues that require additional experience, access, or technical authority.
• Assist and shadow senior technicians on internal work and customer projects.
• Help maintain clear technical documentation and repeatable support procedures.

Skills

Customer service mindset

Communication skills

Interest in technology

Education

High school diploma or equivalent

Technical training or hands-on experience

Tools

Windows

Microsoft 365

Networking concepts

Job description

VLCM, Salt Lake City, Utah, is seeking a Junior Service Technician to join our Services team. This entry-level role provides basic support for VLCM's internal users and initial triage of inbound customer service requests.

Under the supervision of the technical lead, you will gather information, route requests, document tasks, and assist customers with basic technical issues, building practical IT experience while learning from an experienced team.