Junior Service Technician

VLCM; Murray (UT); On-site; USD 26,000 - 29,000; Full time

Job summary

VLCM in Salt Lake City, Utah, is seeking a Junior Service Technician to support internal users and triage inbound service requests. Under supervision of the technical lead, you will gather information, route requests, and assist customers with basic issues while building practical IT experience.

The role offers growth within a supportive team and provides hands-on work with ticketing, basic technical tasks, and documentation. Salary is $19-$21 per hour, full-time.

Qualifications

• Zero to one year of professional IT experience.
• High school diploma or equivalent; related education or training helpful.
• Basic familiarity with Windows, Microsoft 365, networking concepts.
• Strong organization and attention to detail in handling requests.
• Entry-level certifications such as CompTIA A+ are helpful but not required.

Responsibilities

• Monitor inbound service requests and perform initial review of each ticket.
• Verify customer, contact, site, and equipment information and gather missing details.
• Coordinate scheduling and provide status updates to customers.
• Categorize, document, and route tickets using established procedures.
• Maintain accurate ticket notes and scheduling information in ConnectWise.
• Provide basic technical support for internal users and assist with setup.
• Assist customers with basic issues under supervision and escalate when needed.
• Shadow senior technicians and help with internal projects.

Skills

Customer service mindset

Basic IT knowledge

Windows & Microsoft 365

Strong communication

Organization & detail-minded

Education

High school diploma or equivalent

Related education or technical training

Tools

ConnectWise

Job description

VLCM | Salt Lake City, Utah | Full-time, hourly | $19-$21 per hour

VLCM is seeking a Junior Service Technician to join our Services team. This entry-level role combines basic support for VLCM's internal users with the initial triage of inbound customer service requests.

Working under the direction of VLCM's technical lead and other experienced resources, the Junior Service Technician will gather information, route requests, complete documented support tasks, and assist customers with basic technical issues. This is an opportunity to build practical IT experience while learning from an experienced technical team.

WHAT YOU'LL GET TO DO Ticket Intake And Customer Coordination

• Monitor inbound service requests and perform the initial review of each ticket.
• Verify customer, contact, site, and equipment information and gather any missing details.
• Acknowledge customer requests and help coordinate scheduling and basic status updates.
• Categorize, document, and route tickets using established procedures and escalation guidelines.
• Maintain accurate ticket notes, statuses, assignments, and scheduling information in ConnectWise.

Internal and entry-level technical support

• Provide basic technical support for VLCM's internal users using documented procedures.
• Assist with workstation setup, software installation, equipment staging, inventory, and documentation.
• Assist customers with basic issues under the direction of the technical lead or another qualified resource.
• Escalate issues that require additional experience, access, or technical authority.
• Assist and shadow senior technicians on internal work and customer projects.
• Help maintain clear technical documentation and repeatable support procedures.

WHAT WE'RE LOOKING FOR

• A strong customer service mindset and a professional, helpful communication style.
• An interest in technology and a genuine desire to learn and grow in an IT career.
• Basic familiarity with computers, Windows, Microsoft 365, common business software, and networking concepts.
• Strong organization, attention to detail, and the ability to manage several requests without losing track of follow-up.
• The ability to follow documented processes, accurately record work, and ask for help when needed.
• Good written and verbal communication skills.
• The judgment to protect confidential internal and customer information.
• A high school diploma or equivalent. Related education, technical training, or hands-on experience is helpful but not required.
• Zero to one year of professional IT experience. Customer service, internship, lab, or personal technical experience is welcome.
• Entry-level certifications such as CompTIA A+ are helpful but not required.

A ROLE DESIGNED FOR GROWTH

This is a supervised, entry-level position. The Junior Service Technician will not independently own complex technical issues, customer projects, security systems, or major technical decisions. As technical skills and independence develop, the employee will have the opportunity to take on more advanced work and progress toward a higher-level technical role.

At VLCM, you will work alongside experienced professionals who value curiosity, teamwork, follow-through, and excellent service. This role is a strong starting point for someone who wants to build a long-term career in technology.

Salary: $19 - $21 per hour