Junior IT Service Technician - Growth Path

VLCM; Salt Lake City (UT); On-site; USD 26,000 - 29,000; Full time

Job summary

VLCM invites applications for a Junior Service Technician in Salt Lake City. This entry-level role handles ticket intake, initial triage, and basic IT support for both internal users and customers. You will learn under the technical lead and collaborate with a team dedicated to reliable service.

The position offers an hourly wage of $19–$21 and room to grow as you gain hands-on experience in a supportive environment with experienced professionals.

Qualifications

• Zero to one year of professional IT experience.
• High school diploma or equivalent required.
• Basic familiarity with Windows, Microsoft 365, and networking concepts.
• Entry-level certifications such as CompTIA A+ are helpful but not required.

Responsibilities

• Handle ticket intake and coordinate with customers.
• Provide basic internal IT support and assist with setup, software installation, and inventory.
• Document work, maintain ticket notes, and escalate when needed.
• Support and shadow senior technicians on projects.
• Follow established procedures and maintain clear technical documentation.

Skills

Customer service

Communication

Attention to detail

Organization

Follow documented processes

Education

High school diploma or equivalent

Related education or hands-on training

Tools

Windows OS

Microsoft 365

ConnectWise

Job description

VLCM invites applications for a Junior Service Technician in Salt Lake City. This entry-level role handles ticket intake, initial triage, and basic IT support for both internal users and customers. You will learn under the technical lead and collaborate with a team dedicated to reliable service.

The position offers an hourly wage of $19–$21 and room to grow as you gain hands-on experience in a supportive environment with experienced professionals.