Entry-Level IT On-Site Support Engineer | Growth & Benefits

Glanbia Nutritionals, Inc.; Idaho; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Benefits / 401k

Job summary

Glanbia Enterprise Services Inc. is seeking a Jr. IT On-Site Support Engineer in Gooding, Idaho to join the IT Operations Team Lead US West. You will provide on-site and remote technical support for desktops, servers, network gear, telephony, and security systems, delivering timely third-level support when needed.

The role is entry-level, reporting to the IT Operations Team Lead. Expect after-hours support on a rotational basis while contributing to a fast-paced, collaborative environment.

Qualifications

• Bachelor's Degree required.

Responsibilities

• Provide on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.
• Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance, and network components according to standards and procedures; including incident and service request ticketing.
• Performs 3rd level technical support for issues escalated from service desk.
• After hours support on a rotational basis.

Skills

On-site support

Server operations

Active Directory

TCP/IP networks

VOIP telephony

Written communication

Team player

Problem solving

Learning mindset

Adaptable

Education

Bachelor's Degree

Job description

Glanbia Enterprise Services Inc. is seeking a Jr. IT On-Site Support Engineer in Gooding, Idaho to join the IT Operations Team Lead US West. You will provide on-site and remote technical support for desktops, servers, network gear, telephony, and security systems, delivering timely third-level support when needed.

The role is entry-level, reporting to the IT Operations Team Lead. Expect after-hours support on a rotational basis while contributing to a fast-paced, collaborative environment.