Entry-Level IT Helpdesk Technician - On-Site & Flexible Hours

Socket.dev; Tempe (AZ); On-site; USD 25,000 - 34,000; Part time

Job summary

INW is seeking an enthusiastic Entry-Level IT Helpdesk Technician to provide on-site support at our Tempe, AZ location. You will assist with hardware, software, and network issues, collaborating with IT teams and manufacturing staff to keep systems running smoothly.

This part-time role offers flexible hours to fit around studies and an opportunity to gain hands-on experience across a range of IT initiatives within a global nutrition and wellness environment.

Qualifications

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.
• Previous experience in a helpdesk or technical support role is a plus but not required.

Responsibilities

• First-Tier Helpdesk Support: Serve as the initial point of contact for technical support and assist with installation, configuration, and troubleshooting.
• Manufacturing Support: Maintain and troubleshoot issues in the manufacturing environment, including peripherals and tablets.
• Office Support: Assist with printers, workstations, and mobile devices to ensure smooth IT operations.
• Asset Management: Track IT assets and lifecycle, oversee inventory, and secure destruction of outdated equipment.
• Multi-Channel Support: Provide in-person, remote, and phone assistance for a positive user experience.
• Collaborate with System Administrators and IT Support Engineers on various IT projects.

Skills

IT fundamentals

Troubleshooting

Communication

Learning mindset

Helpdesk experience

Education

IT-related field study

Job description

INW is seeking an enthusiastic Entry-Level IT Helpdesk Technician to provide on-site support at our Tempe, AZ location. You will assist with hardware, software, and network issues, collaborating with IT teams and manufacturing staff to keep systems running smoothly.

This part-time role offers flexible hours to fit around studies and an opportunity to gain hands-on experience across a range of IT initiatives within a global nutrition and wellness environment.