Entry-Level IT Help Desk Technician — In-Office Support

ibc; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

IBC Bank is seeking a Service Desk Technician I to act as the single point of contact for incidents and service requests. The role requires prioritization, thorough troubleshooting, and clear reporting to supervisors for escalation.

The position is in-office, full-time, within the 864 Service Desk department. Ideal candidates have a High School Diploma or GED, plus related technical education or certifications, and strong communication skills for end-user support.

Qualifications

• High School Diploma or GED is required.
• Associate's, Bachelor's Degree or Technical Certification in related field is preferred.

Responsibilities

• Provides technical assistance and support by phone for internal customers and end users, tracked by service tickets.
• Troubleshoots and resolves common internal/external applications, software, hardware, etc.
• Provisions network access and password resets in IT Services applications.
• Gathers details and escalates tickets to the appropriate level of support.
• Processes network access setup for new employees/non-employees.
• Performs software installation on computers.
• Provides frontline support for mobile devices.
• Provides user awareness and education for supported applications.
• Navigates IT Service Desk processes and procedures.
• Supports software upgrades and training resources to maintain competency.

Skills

Windows OS

Networking basics

Peripherals

MS Office

Active learning

Communication

Problem solving

Critical thinking

Time mgmt

Education

High School Diploma or GED

Associate/Bachelor/Technical Certification in related field

Job description

IBC Bank is seeking a Service Desk Technician I to act as the single point of contact for incidents and service requests. The role requires prioritization, thorough troubleshooting, and clear reporting to supervisors for escalation.

The position is in-office, full-time, within the 864 Service Desk department. Ideal candidates have a High School Diploma or GED, plus related technical education or certifications, and strong communication skills for end-user support.