Entry-Level IT Help Desk Specialist - Training & Growth

Deep Tree, Inc; Wasilla (AK); On-site; USD 42,000 - 58,000; Full time

Job summary

Deeptree is seeking an entry-level Help Desk specialist to provide high-quality IT support to clients and customers. You will resolve issues, set up workstations, and ensure hardware and software are configured correctly.

You will be part of a fast-paced team, receive employer-paid training, and have opportunities to grow as the company expands. Local applicants are encouraged to apply.

Qualifications

• CompTIA A+ Certification, active and current.
• CompTIA Net+ Certification, active and current.
• Demonstrable knowledge of basic network setups and configurations.
• At least 1–3 years of experience working in information technology or managed services team environment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Experience with ticketing systems.

Responsibilities

• Provide Help Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Help Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the Help Desk tracking software.
• Document internal procedures.
• Assist with on-boarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as needed

Skills

CompTIA A+ Certification

CompTIA Net+ Certification

Networking basics

End user support

Active Directory

Microsoft Office Suite

Ticketing systems

Job description

Deeptree is seeking an entry-level Help Desk specialist to provide high-quality IT support to clients and customers. You will resolve issues, set up workstations, and ensure hardware and software are configured correctly.

You will be part of a fast-paced team, receive employer-paid training, and have opportunities to grow as the company expands. Local applicants are encouraged to apply.