NOC Technician II — White-Glove IT & Networking

Deeptree, Inc.; Wasilla (AK); On-site; USD 60,000 - 95,000; Full time

Job summary

Deeptree, Inc. is seeking a skilled IT support professional to join our Network Operations Center. The role focuses on delivering high-quality white-glove technical and non-technical support for clients and customers in a fast-paced MSP environment.

You will troubleshoot, audit information systems, and implement security improvements while maintaining network servers and infrastructure across multiple platforms. Strong communication and CRM experience are essential.

Qualifications

• Active and current CompTIA A+, Project+, and Network+ certifications.
• Experience in IT service/ MSP NOC environment is preferred.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• CRM experience with ConnectWise, Autotask, or TigerPaw.

Responsibilities

• Responds to inquiries and requests for assistance with the Client’s network, business, and personal computer systems.
• Identify problems, troubleshoot, and implement resolutions to assist users.
• Performs review audits of client’s current information systems.
• Evaluates operating practices to determine if controls and security measures are adequate.
• Assesses the dependability and integrity of information systems and associated data.
• Perform disaster recovery functions for clients.
• Maintains the client’s network servers, network infrastructure, peripheral devices, and workstations.
• Monitor performance and maintain the security of LANs.
• Work with multiple hardware and software platforms.
• Assesses network performance. Sets up and observes network systems and peripherals.
• Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
• Perform service pack, hotfix, and security updates to servers, workstations, printers, network hardware such as routers, switches, and firewalls.
• Design, configure and implement network infrastructure to include network servers and network hardware such as routers, switches, and firewalls.
• Utilize our organization’s monitoring software/hardware used in maintaining the client’s network infrastructure.

Skills

CompTIA A+ Certification

Project+

Network+

Basic Network Setups

Microsoft Office Suite

CRM Experience

Education

CompTIA A+ Certification, Project+, Network+ (Active and Current)

Tools

ConnectWise

Autotask

TigerPaw

Job description

Deeptree, Inc. is seeking a skilled IT support professional to join our Network Operations Center. The role focuses on delivering high-quality white-glove technical and non-technical support for clients and customers in a fast-paced MSP environment.

You will troubleshoot, audit information systems, and implement security improvements while maintaining network servers and infrastructure across multiple platforms. Strong communication and CRM experience are essential.