Entry-Level Inside Sales - Industrial & Construction

Dillon Supply Company; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dillon Supply Company, a leading steel and construction supply provider, seeks an entry-level Inside Sales Representative in Charlotte, NC. You will support sales and warehouse operations, interact with customers by phone and walk-ins, and assist with order fulfillment while learning the business from the ground up.

You will help grow revenue, assist with deliveries, and develop relationships with industrial customers. A proactive, team-focused approach and basic MS Office skills are valued.

Qualifications

• Bilingual preferred; excellent communication skills.
• Ability to multitask and manage multiple requests.
• Base knowledge of sales or customer service process.
• Ability to build relationships with customers.
• High capacity to learn and adapt to new tasks.
• Eagerness to support team goals.
• Professional demeanor and humility.
• Some experience in retail or customer service is preferred.
• Familiarity with Microsoft Word, Excel, and PowerPoint is a plus.

Responsibilities

• Assists Sales team by fielding and entering customer requests, orders, quotes, deliveries and technical needs.
• Primary function is to help facilitate customer requests, quotes, orders, and help develop relationships with our customers.
• Helps branch restock and assist with inventory, stock, sorting, and shipping of steel and industrial items.
• Expedite customer order fulfillment with delivery and pickup.
• Fills orders by picking, packing, and shipping; communicates delivery dates and stock-outs to customers.
• Develops accounts by checking buying history; suggesting related and new items; explaining features.
• Maintains communication by troubleshooting, reporting, and tracking problems.
• Maintains/improves customer experience by following standards and suggesting policy improvements.
• Pursues training and product knowledge through education opportunities.
• Resolves complaints by investigating, proposing solutions, and reporting to management.
• Contributes to team goals and takes on new requests; adds value to job.

Skills

Excellent communication

Multitasking

Sales knowledge

Relationship building

Learning/adaptability

Team-oriented

Professionalism

Humility

Retail/customer service experience

Bilingual preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Dillon Supply Company, a leading steel and construction supply provider, seeks an entry-level Inside Sales Representative in Charlotte, NC. You will support sales and warehouse operations, interact with customers by phone and walk-ins, and assist with order fulfillment while learning the business from the ground up.

You will help grow revenue, assist with deliveries, and develop relationships with industrial customers. A proactive, team-focused approach and basic MS Office skills are valued.