Inside Sales Representative

Dillon Supply Company; West Columbia (SC); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental insurance

401k matching

Descripción de la vacante

Dillon Supply Company is seeking an Inside Sales Representative to support the sales and warehouse operations, helping with customer requests, orders, quotes, and deliveries. The role emphasizes building relationships with customers and learning the business from the ground up in a growing industrial supply environment.

Ideal candidates will have strong communication skills, a willingness to learn, and the ability to multitask while supporting team goals.

Formación

• Demonstrated ability to communicate clearly and professionally.
• Willingness to multitask in a fast-paced environment.
• Experience in customer service or sales is preferred.
• Bilingual ability is a plus.

Responsabilidades

• Handle customer requests, orders, quotes, deliveries and technical needs by phone or in person.
• Develop relationships and assist with sales growth.
• Support inventory checks, stock organization, and shipping functions.

Conocimientos

Bilingual

Excellent communication skills

Ability to multitask

Ability to build relationships

High capacity to learn

Team player

Humility

Professionalism

Retail or customer service experience

Educación

Any relevant education

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Dillon Supply Company is the Southeast’s leading steel and construction supply service provider for both industrial and contractor B2B customers. We are a service first company that focuses on supporting our customers’ needs with our experienced staff, great leading products, and top resources. Dillon has been head quartered in the triangle for over 100 years and we are looking for dedicated new team members to build our legacy for the next 100.

Purpose of Role –

The Inside Sales Representative’s key priority is to help in all phases of the sales and warehouse operation in growing revenue and assisting in customer service needs. The role helps you come in to a growing cutting edge Industrial Supply company and learn the business from the ground up. Serving customers by phone, helping walk in business, and assisting with warehouse and delivery needs. This role is an entry level role into Dillon’s core business that will allow you to learn a new business and understand all aspects of growing revenue and serving industrial customers.

Experience Required:

• Bilingual Preferred
• Excellent communication skills
• Ability to multitask
• Able to lift 50 pounds
• Some knowledge of construction tools
• Base knowledge of sales or customer service process
• Ability to build relationships
• High capacity to learn and be adaptive
• Eagerness to support the team goals
• Professionalism
• Humility
• Some experience in retail or customers service is preferred
• Some experience with Microsoft Word, Excel, and PowerPoint preferred

A competitive salary, health, dental, and 401k matching available.

Duties:

• Assists Sales team service via fielding and entering Customers requests, orders, quotes, deliveries and technical needs.
• Primary function is to help facilitate customer requests, quotes, orders, and help develop relationships with our customers.
• Helps branch restock and order fulfillment by assisting with inventory check-in, stock, sorting, and shipping functions. Including Steel and Industrial items.
• Expedite customer order fulfillment with order delivery and order pickup.
• Employee from time to time will fills orders by picking, packing, and shipping orders to fulfillment; communicating expected delivery date and explaining stock-outs to customers.
• Employee develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains communication by troubleshooting, reporting, and tracking problems.
• Maintains and improves customer experience by following standards; recommending improved policies
• Continuously seeks training and product knowledge by studying new product descriptions; participating in educational opportunities.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.