Entry-Level Hybrid Inbound Call Center Associate

TEKsystems; Martinsburg (WV); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is hiring in Martinsburg, WV for a contract-to-hire role focusing on inbound call support for account holders. Trainees will start onsite with a structured schedule, then transition to a hybrid work model as the role stabilizes.

The position requires strong communication, reliable internet setup, and the ability to manage multiple programs while helping members resolve questions about their accounts.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.

Responsibilities

• Take back-to-back inbound calls, assist members with questions regarding their account and navigate two monitors and multiple programs.
• Provide dependable, quick resolutions and excellent service to account holders.

Skills

Customer service

Active listening

Verbal and written communication

Typing skills

Time management

Adaptability

Education

High School Diploma

Job description

TEKsystems is hiring in Martinsburg, WV for a contract-to-hire role focusing on inbound call support for account holders. Trainees will start onsite with a structured schedule, then transition to a hybrid work model as the role stabilizes.

The position requires strong communication, reliable internet setup, and the ability to manage multiple programs while helping members resolve questions about their accounts.