Entry Level HVAC Service Technician

New Era Plumbing & HVAC; Dracut (MA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Take-home company vehicle

Health and dental insurance

401(k) with company match

Paid Time Off

Paid birthday off

Short-term disability

Job summary

New Era Plumbing & HVAC is seeking an Entry Level HVAC Service Technician in Dracut, MA. The role focuses on diagnosing and repairing residential heating and cooling systems, performing maintenance, and delivering professional customer service.

Ideal candidates have a foundation in the trade, EPA certification, and a willingness to grow through ongoing training and company-supported development.

Qualifications

• 3+ years of residential HVAC service experience.
• EPA Certification.
• Basic troubleshooting and diagnostic skills.
• Ability to read wiring diagrams and technical manuals.
• Valid driver's license with a clean driving record.
• Strong communication and customer service skills.
• Positive attitude and willingness to learn.

Responsibilities

• Diagnose and repair residential heating and cooling systems.
• Perform preventative maintenance and seasonal tune-ups.
• Troubleshoot electrical, mechanical, and airflow issues.
• Educate homeowners on repair options and system recommendations.
• Deliver exceptional customer service and professionalism.
• Communicate effectively with dispatch, management, and team members.

Skills

Customer service

Communication

Diagnostic skills

Reading diagrams

Driver's license

Tools

ServiceTitan

Job description

Entry Level HVAC Service Technician

$30-$40/hr + SPIFFs & Commission | Full-Time | Dracut, MA

At New Era Plumbing & HVAC, we've built our reputation on quality workmanship, honest service, and treating our employees with respect. We're looking for a Residential HVAC Service Technician who has a solid foundation in the trade and wants to continue growing their skills while working for a company that values work-life balance and professional development.

Whether you're a seasoned technician or someone with a few years of residential service experience looking to take the next step, we'd love to hear from you.

Why Join New Era?

Work-Life Balance Matters

• Typically only 3-4 service calls per day
• Limited on-call rotation - emergency calls only
• No overloaded schedules or burnout culture
• Take-home company vehicle
• Consistent, year-round work

Competitive Compensation & Benefits

• $35-$45/hour depending on experience
• Performance-based SPIFFs and commission opportunities
• Health and dental insurance
• 401(k) with 3% company match
• Paid Time Off
• Paid birthday off
• Short-term disability coverage

Training & Growth Opportunities

• Ongoing technical training and development
• Company-provided tablet, uniforms, and tools
• Supportive management team invested in your success
• Opportunities to advance as the company continues to grow

A Team You'll Enjoy Working With

We're proud of the culture we've built. From company cookouts and fishing trips to holiday celebrations and team events, we work hard, support one another, and enjoy having fun together.

What You'll Do

• Diagnose and repair residential heating and cooling systems
• Perform preventative maintenance and seasonal tune-ups
• Troubleshoot electrical, mechanical, and airflow issues
• Educate homeowners on repair options and system recommendations
• Deliver exceptional customer service and professionalism
• Communicate effectively with dispatch, management, and team members

Qualifications

• 3+ years of residential HVAC service experience
• EPA Certification
• Basic troubleshooting and diagnostic skills
• Ability to read wiring diagrams and technical manuals
• Valid driver's license with a clean driving record
• Strong communication and customer service skills
• Positive attitude and willingness to learn

Preferred (But Not Required)

• NATE Certification
• HVAC trade school education
• Experience with ServiceTitan or similar field service software
• Experience with sheet metal, ductwork, or airflow diagnostics