HVAC Service Tech - Experienced

New Era Plumbing & HVAC; Lowell (MA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) with company match

Paid Time Off + Paid Birthday Off

Short-Term Disability

Company outings

Company-provided tablet, uniforms, and

Ongoing training and development

Job summary

New Era Plumbing & HVAC in Lowell, MA is seeking an experienced HVAC Service Technician. Diagnose, service, and repair residential systems; help homeowners decide between repair and replace; deliver a professional, high-quality customer experience.

Take-home company vehicle, minimal on-call, and real work-life balance. Team-focused, supportive leadership, opportunities for growth, and a culture that respects your time.

Qualifications

• 5+ years of residential HVAC service experience.
• Strong troubleshooting and diagnostic skills.
• Read wiring diagrams and blueprints.
• Valid driver's license with a clean driving record.

Responsibilities

• Diagnose, service, and repair residential HVAC systems.
• Help homeowners make informed decisions (repair vs. replace).
• Deliver a professional, high-quality customer experience.
• Collaborate with leadership to improve operations, training, and inventory.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

EPA Certification (Universal)

NATE Certification (nice to have)

Job description

HVAC Service Technician - Experienced

$40-50/hour based on experience | SPIFFs + Commission | Consistent, year-round work

New Era Plumbing & HVAC has built a strong reputation in the Dracut area by doing things right-quality work, honest communication, and taking care of our people.

If you're an experienced tech who wants to earn great money without being run into the ground, this is the kind of company you've been looking for.

Work-Life Balance (for real)

• Only 3-4 calls per day - no overload
• Minimal on-call (emergencies only, no constant rotation)
• Take-home company vehicle
• A company that respects your time-no burnout culture

Why Techs Stay Here

• Supportive leadership - no micromanaging
• Team-first environment - you're not just a number
• Opportunities for growth and advancement
• Your voice matters-we actually listen to field feedback

Benefits & Perks

• Health & Dental Insurance
• 401(k) with 3% company match
• Paid Time Off + Paid Birthday Off
• Short-Term Disability
• Company outings: fishing trips, cookouts, holiday parties
• Company-provided tablet, uniforms, and tools
• Ongoing training and development

What You'll Be Doing

• Diagnose, service, and repair residential HVAC systems
• Help homeowners make informed decisions (repair vs. replace)
• Deliver a professional, high-quality customer experience
• Collaborate with leadership to improve operations, training, and inventory

What We're Looking For

• 5+ years of residential HVAC service experience
• EPA Certification (Universal preferred)
• Strong troubleshooting and diagnostic skills
• Ability to read wiring diagrams and blueprints
• Valid driver's license with a clean driving record
• Strong communication and customer service skills
• Team-oriented with leadership potential

Nice to Have (Not Required)

• NATE Certification (or willingness to obtain)
• HVAC trade school background
• Experience with air balancing or sheet metal