Lead HVAC Service Technician

Landry Mechanical Inc Plumbing HVAC & Electric; Millbury (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401(k) plan with 4% match

Paid training

Job summary

Landry Mechanical Inc Plumbing HVAC & Electric in Millbury, MA is seeking an experienced Residential Lead HVAC Service Technician. The role involves performing in-home HVAC service calls, diagnosing systems, and ensuring customer satisfaction through effective communication.

Applicants must have at least 3 years of experience, EPA Universal Certification, and a commitment to continual education. Competitive pay ranging from $40 to $48 per hour plus benefits including medical insurance and a 401(k) plan with match.

Qualifications

• Minimum 3 years of residential HVAC service technician experience.
• Commitment to continued education and training to obtain NATE certification.
• Clean, safe driving record.

Responsibilities

• Complete all general HVAC in-home service calls.
• Establish customer rapport to sell the right products and services.
• Diagnose and repair heating and cooling systems.

Skills

EPA Universal Certification

Knowledge of local HVAC codes

Communication skills

CRM system experience

Organizational skills

Technical skills improvement

Job description

Landry Mechanical, a private family‑owned home services company based in Millbury, MA, is hiring Residential Lead HVAC Service Technicians.

Benefits

• Competitive pay – $40 to $48/hr (based on skills & experience), plus performance pay!
• Medical insurance (partial coverage for you and your family for health, dental, vision)
• Work‑life balance – PTO and a floating PTO day per year
• 401(k) plan with 4% match
• Company truck and gas card
• New technology: iPhone, iPad and access to integrated ServiceTitan software
• Paid training: Nexstar, leadership, and technical training in‑house & travel
• Team‑building events (baseball games, bowling, breakfasts, etc.)
• Opportunities for advancement as the company grows
• Supportive community‑focused culture that prioritizes customer care

What You’ll Do

• Complete all general HVAC in‑home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
• Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Understand your service criteria and hold yourself accountable for exceeding revenue goals
• Show professionalism and knowledge to win new referrals and repeat business
• Work alongside customer service and dispatch to ensure overall business success
• Maintain a clean, organized job site and well‑inventoried truck
• Participate actively in all training exercises, morning meetings, trade shows, and retreats
• Train and mentor apprentices for quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets

Requirements

• EPA Universal Certification (required); an Oil Burner license is a plus
• Minimum 3 years of residential HVAC service technician experience
• Knowledge of local HVAC codes and ability to apply them on‑the‑job
• Proven track record in heating and cooling systems; ability to draw simple diagrams, read blueprints and other diagrams
• Commitment to continued education and training to obtain NATE certification
• Experience using a CRM system (ServiceTitan is a plus)
• Strong verbal and written communication skills
• Highly organized with exceptional follow‑through abilities
• High integrity and strong social skills to build solid connections
• Desire to continually improve technical skills
• Competitive individual contributor who also enjoys team success
• Clean, safe driving record
• Able to successfully pass pre‑employment checks
• Residence within 40 miles of Millbury, MA