Entry-Level HR Shared Services Associate

National Vision, Inc.; Lawrenceville, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k plan with company match

Paid time off

Job summary

National Vision, Inc. is seeking a Human Resources Shared Services Agent to deliver first‑level support for People Team inquiries from our retail population. You will manage SERVE tickets, chats, and calls with a calm and efficient approach, coordinating with the Shared Services Manager on projects.

Responsibilities include maintaining knowledge articles, assisting with testing new services, and ensuring timely, accurate responses while supporting the broader HR Shared Services team.

Qualifications

• 0-2 years customer service experience required.
• High school diploma or equivalent required.

Responsibilities

• Handle daily SERVE cases, chats, and phone inquiries from the People Team for retail associates at a fast pace.
• Utilize SERVE ticketing system for first-level support and update knowledge articles.

Skills

Customer Service

Education

High School Diploma

Tools

ServiceNow

UKG

Job description

National Vision, Inc. is seeking a Human Resources Shared Services Agent to deliver first‑level support for People Team inquiries from our retail population. You will manage SERVE tickets, chats, and calls with a calm and efficient approach, coordinating with the Shared Services Manager on projects.

Responsibilities include maintaining knowledge articles, assisting with testing new services, and ensuring timely, accurate responses while supporting the broader HR Shared Services team.