Entry-Level Homeschool IT Support Technician

Taylion; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Learning Matters Educational Group seeks an entry-level Help Desk Technician to support Homeschool IT services. You will respond to staff, educators, students, and families via email and phone, troubleshoot common hardware, software, and network issues, and help manage devices and inventory.

Ideal candidates have strong customer service, clear communication, and a willingness to learn. Hybrid or on-site support across multiple states may be required.

Qualifications

• Associate’s degree or equivalent coursework in information technology or related field.
• Entry-level: 0–1 year IT support experience; internships, school projects or customer service welcome.
• Working knowledge of Windows and macOS operating systems; familiarity with productivity software.

Responsibilities

• Manage full lifecycle of student Chromebook devices, including configuration, tracking, shipping to homeschool families, returns, and redeployment.
• Serve as primary help desk for Homeschool department; respond to email and phone requests.
• Provide Tier 1 support for hardware, software, and network issues; escalate complex issues as needed.
• Assist with device inventory, deployments, and lifecycle tracking.
• Perform basic networking tasks and printer configurations; troubleshoot connectivity issues.
• Assist IT staff with audits, data gathering, and supporting documentation.
• Manage user accounts in Google Workspace; create accounts, reset passwords, update groups.
• Train users on IT systems and best practices; maintain IT knowledge base.

Skills

Customer service

Communication

Technical aptitude

Google Workspace

Windows

macOS

Troubleshooting

Documentation

Time management

Teamwork

Education

Associate’s degree in IT/CS or related field

High school diploma + IT coursework

Tools

Google Workspace

Ticketing system

Job description

Learning Matters Educational Group seeks an entry-level Help Desk Technician to support Homeschool IT services. You will respond to staff, educators, students, and families via email and phone, troubleshoot common hardware, software, and network issues, and help manage devices and inventory.

Ideal candidates have strong customer service, clear communication, and a willingness to learn. Hybrid or on-site support across multiple states may be required.