Education Technology Support Associate

TrulyHired; Charlotte (NC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

TrulyHired seeks an technology associate to support Charlotte-Mecklenburg Schools in operating and maintaining technology resources. You will assist students, teachers, staff, and parents with device management, helpdesk tasks, and basic tech support across school sites.

Under supervision, you will help implement computer-assisted instructional programs, ensure compliance with usage policies, and coordinate with technology staff.

Formación

• Associate degree in education, technology, or related field required.
• Equivalent combination of experience and education accepted.
• Knowledge of school technology policies and procedures.

Responsabilidades

• Provide basic technical support to school computers, tablets, network and printers.
• Assist with submitting and following up helpdesk tickets.
• Manage student devices and inventory; coordinate with staff on tech needs.
• Support instructional technology programs and classroom resources.
• Communicate policy and privacy requirements for technology use.

Conocimientos

Communication skills

Problem solving

Data interpretation

Troubleshooting

Time management

Collaboration

Professional demeanor

Educación

Associate degree

Experience-equivalency

Herramientas

Helpdesk software

Device management

AV equipment

Printers & copiers

Descripción del empleo

TrulyHired seeks an technology associate to support Charlotte-Mecklenburg Schools in operating and maintaining technology resources. You will assist students, teachers, staff, and parents with device management, helpdesk tasks, and basic tech support across school sites.

Under supervision, you will help implement computer-assisted instructional programs, ensure compliance with usage policies, and coordinate with technology staff.