Entry-Level Homeschool IT Help Desk Technician

Taylion Academy; California; On-site; USD 36,000 - 60,000; Full time

Job summary

Taylion Homeschool is seeking an entry-level Help Desk Technician to support our homeschool IT needs on-site. You will respond to staff and family requests via email and phone, troubleshoot hardware, software, and network issues, and help manage devices and Google Workspace accounts.

Ideal candidates have 0–1 year in IT support, strong customer service, and good communication. This role requires reliable transportation for site visits across schools.

Qualifications

• High school diploma required with IT coursework or related study.
• 0–1 year of IT support experience preferred.
• Familiarity with Google Workspace for Education administration.
• Strong communication, organization, and documentation skills.

Responsibilities

• Provide entry-level Tier 1 help desk support for hardware, software, and network issues for staff, students, and families.
• Respond to help desk requests by email and phone; troubleshoot common issues and document incidents.
• Manage user accounts in Google Workspace, including account creation and password resets.
• Assist with device inventory, deployments, and lifecycle tracking; travel between school sites as needed.

Skills

Customer service

Communication

Organization

Education

High school diploma

Associate’s degree in IT or related field

Tools

Google Workspace

Windows

macOS

Job description

Taylion Homeschool is seeking an entry-level Help Desk Technician to support our homeschool IT needs on-site. You will respond to staff and family requests via email and phone, troubleshoot hardware, software, and network issues, and help manage devices and Google Workspace accounts.

Ideal candidates have 0–1 year in IT support, strong customer service, and good communication. This role requires reliable transportation for site visits across schools.