Entry-Level Help Desk Specialist

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 27,000 - 34,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an entry-level Help Desk Associate in Oklahoma City to support multiple applications. You will perform basic user-problem analyses, triage issues, document incidents, and ensure accurate customer records.

The role emphasizes strong communication, ability to guide customers through steps, and teamwork. Requires HS Diploma and 0–1 year of experience; familiarity with Microsoft Office is helpful.

Qualifications

• HS Diploma or equivalent required.
• 0-1 years of customer service and/or help desk experience.

Responsibilities

• Handle inquiries from users for multiple applications.
• Perform basic user-problem analyses and triage to technical staff.
• Collect data for troubleshooting and document problems as incidents.
• Liaise between client and program developers; communicate solutions clearly.
• Assist with creating and updating FAQs and help desk documentation.
• Participate in user satisfaction surveys and trend analyses.

Skills

Customer service

Microsoft Office

Typing

Interpersonal skills

Phone etiquette

Communication

Teamwork

Learning ability

Multi-tasking

ITIL knowledge

Military experience helpful

Education

HS Diploma

Job description

ASM Research, an Accenture Federal Services Company, seeks an entry-level Help Desk Associate in Oklahoma City to support multiple applications. You will perform basic user-problem analyses, triage issues, document incidents, and ensure accurate customer records.

The role emphasizes strong communication, ability to guide customers through steps, and teamwork. Requires HS Diploma and 0–1 year of experience; familiarity with Microsoft Office is helpful.