Front Office Representative I

Catalyst Physician Group; Richardson (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Health Savings Account options

Paid Holidays and PTO

Referral Programs

Job summary

Catalyst Physician Group is seeking an entry-level Front Office Representative I to be the first point of contact for patients at our Richardson locations. You will greet patients, manage check-ins/outs, answer calls, and deliver outstanding customer service in a fast-paced healthcare setting.

This role focuses on accurate registration, insurance verification, and coordinating appointment scheduling while maintaining HIPAA compliance and a welcoming office environment.

Qualifications

• Excellent communication and organizational skills.
• Basic computer proficiency.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive experience.
• Phreesia registration and accurate check-in/out using EHR.
• Collect and verify insurance information and demographics.
• Collect co-pays and balances at the time of service.
• Answer incoming calls and direct messages; schedule appointments.
• Coordinate rescheduling and no-show follow-ups; verify benefits.
• Maintain front office organization and provide general admin support.
• Uphold HIPAA regulations and patient privacy.

Skills

Communication

Organizational skills

Customer service

Tools

Athena EMR

Job description

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

JOB SUMMARY

The Front Office Representative I role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an entry level role designed for individuals beginning their career in healthcare administration. This role is responsible for greeting patients, managing check ins and check outs, answering phones and providing excellent customer service. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

• Greet patients warmly and professionally and and consistently create a positive patient experience


• Phreesia registration


• Accurately check patients in and out using the electronic health record (EHR) system


• Collect and verify insurance information and patient demographics


• Collect co-pays and balances at the time of service


• Answer incoming calls and direct messages appropriately


• Schedule appointments and follow-up visits according to protocol


• Coordinate rescheduling, cancellations, and no show follow-ups


• Verify insurance eligibility and benefits in advance


• Maintain cleanliness and organization of the front office


• Provide general administrative support to the office team


• Adhere to patient privacy and HIPAA regulations

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Excellent communication and organizational skills


• Basic computer proficiency

PREFERRED EXPERIENCE:

• 1+ years of related experience in a customer-facing or administrative role


• Athena EMR experience

COMPETITIVE BENEFIT PACKAGE:

• Compensation commensurate with experience


• Medical, Dental, Vision Insurance


• Short/Long term disability Insurance


• 401K with employer match


• Health Savings Account options


• Paid Holidays and PTO


• Referral Programs

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.