Entry-Level Fleet & Service Coordinator

Hangcha Group; Rock Hill (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America Corporation in Rock Hill, SC is seeking an Entry-Level Fleet Administrator to provide day-to-day administrative and customer service support for National Account service requests. You will assist in coordinating repair calls, communicating with dealers and customers, and maintaining accurate service records.

Training and ongoing support will be provided to learn fleet operations and warranty processes.

Qualifications

• 1–2 years of customer service, administrative, or support experience.
• Strong written and verbal communication skills in English.
• Basic computer skills, including Microsoft Office.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn fleet operations, warranty processes, and service coordination.
• Team-oriented attitude with the ability to take direction.

Responsibilities

• Assist in dispatching service and repair calls from National Accounts.
• Coordinate repair activities with dealers and service providers.
• Respond to inbound calls and emails promptly and professionally.
• Maintain accurate records of open and closed service calls.
• Provide status updates to internal teams and customers.
• Identify and escalate potential issues or urgent service needs.
• Communicate with dealers to clarify service requests and policies.
• Coordinate between Service, Parts, Warranty, and Sales teams.
• Help ensure warranty claims are submitted correctly for repairs.
• Review service documents and invoices for accuracy.
• Follow processes for processing approved invoices.
• Provide general support and guidance to dealer contacts.

Skills

Written and verbal English

MS Office (Word, Excel, Outlook)

Multitasking

Customer service experience

Team-oriented attitude

Tools

Salesforce

SAP

Job description

HC Forklift America Corporation in Rock Hill, SC is seeking an Entry-Level Fleet Administrator to provide day-to-day administrative and customer service support for National Account service requests. You will assist in coordinating repair calls, communicating with dealers and customers, and maintaining accurate service records.

Training and ongoing support will be provided to learn fleet operations and warranty processes.