Entry-Level FinTech Technical Support

FortisPay; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

FortisPay is seeking a Technical Support Representative to be the first line of support for merchants using our Fortis products. You will troubleshoot issues related to the Fortis Gateway and Ingenico hardware and ensure timely, accurate assistance.

This entry-level role is ideal for candidates with strong customer service skills who want to grow within the payments industry. You will handle inquiries via phone, email, and chat and document resolutions in our systems.

Qualifications

• 1+ year in customer service or tech support
• Experience in payments or POS hardware is a plus
• Basic knowledge of hardware setup/troubleshooting
• Ability to learn internal tools and platforms
• Clear verbal and written communication skills

Responsibilities

• Provide technical support for Ingenico hardware including setup, installation, and basic troubleshooting
• Assist merchants with navigation and functionality of the Fortis Gateway
• Process deployment requests and reprogramming for payment terminals
• Troubleshoot basic hardware/software issues and escalate when needed with gateways and payment processing terminals
• Manage terminal replacements and warranty claims
• Respond to support inquiries via phone, email, chat, and case management systems
• Research and resolve issues using internal documentation and resources
• Ensure accurate documentation of issues, actions taken, and resolutions in support systems
• Use the company Wiki and other internal tools to follow procedures
• Collaborate with internal teams to escalate issues and find solutions

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

High school diploma

Tools

Fortis Gateway

Ingenico hardware

Job description

FortisPay is seeking a Technical Support Representative to be the first line of support for merchants using our Fortis products. You will troubleshoot issues related to the Fortis Gateway and Ingenico hardware and ensure timely, accurate assistance.

This entry-level role is ideal for candidates with strong customer service skills who want to grow within the payments industry. You will handle inquiries via phone, email, and chat and document resolutions in our systems.