FinTech Support Pro: Hardware & Gateway Expert

Fortis Payment Systems LLC; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Fortis Payment Systems LLC in Plano, TX is seeking an entry-level Technical Support Representative to be the first line of support for merchants using Fortis products. You will handle inbound requests, troubleshoot Fortis Gateway and Ingenico hardware, and ensure timely, accurate assistance, with growth opportunities in the payments industry.

The role emphasizes strong customer service, basic hardware/software troubleshooting, and collaborative problem solving in a fast-paced fintech environment.

Qualifications

• 1+ year in customer service or tech support.
• Experience with payments or POS hardware is a plus.
• Ability to learn internal tools and platforms.

Responsibilities

• Provide technical support for Ingenico hardware, setup and basic troubleshooting.
• Assist merchants with navigation and functionality of the Fortis Gateway.
• Process deployment requests and reprogramming for payment terminals.
• Troubleshoot basic hardware/software issues and escalate when needed with gateways and terminals.
• Manage terminal replacements and warranty claims.

Skills

Customer service

Troubleshooting

Verbal & written comms

Teamwork

Education

High school diploma or equivalent

Tools

Ingenico hardware

Fortis Gateway navigation

Job description

Fortis Payment Systems LLC in Plano, TX is seeking an entry-level Technical Support Representative to be the first line of support for merchants using Fortis products. You will handle inbound requests, troubleshoot Fortis Gateway and Ingenico hardware, and ensure timely, accurate assistance, with growth opportunities in the payments industry.

The role emphasizes strong customer service, basic hardware/software troubleshooting, and collaborative problem solving in a fast-paced fintech environment.