Entry-Level Financial Customer Support (Remote Training)

Russell Tobin; South Jordan (UT); Hybrid; USD 44,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement

Life & disability insurance

Employee discounts

Employee assistance program

Job summary

Russell Tobin is hiring a Customer Support Representative in South Jordan, UT for a role handling brokerage inquiries and online account support. The position starts with 4–5 weeks of fully remote training, then shifts to a hybrid schedule (3 days in-office, 2 remote) after six months.

Requirements include a college degree or prior contact center experience and strong communication skills. The firm offers comprehensive benefits and a supportive team environment.

Qualifications

• College degree or prior contact center experience.
• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.
• Collaborate with team members and adapt quickly to process or system changes.

Skills

Communication skills

Customer service

Multitasking

Education

College degree

Job description

Russell Tobin is hiring a Customer Support Representative in South Jordan, UT for a role handling brokerage inquiries and online account support. The position starts with 4–5 weeks of fully remote training, then shifts to a hybrid schedule (3 days in-office, 2 remote) after six months.

Requirements include a college degree or prior contact center experience and strong communication skills. The firm offers comprehensive benefits and a supportive team environment.