Entry-Level End-User IT Support Specialist

Leidos

Huntsville (AL)

On-site

USD 41,000 - 49,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Leidos in Huntsville, AL is hiring an Entry-Level System Support Specialist to support the NASA End-user Services and Technologies (NEST) contract at Marshall Space Flight Center. The role focuses on delivering end-user computing services and basic technical support in a fast-paced environment.

Responsibilities include setting up devices, assisting with hardware and software requests, troubleshooting common issues, and documenting incidents.

Qualifications

Experience providing technical support for Windows and macOS operating systems.
Ability to troubleshoot basic hardware and software issues and document activities.
Strong written and verbal communication when interacting with customers and teams.

Responsibilities

Assist with the setup and delivery of end-user services, including devices, printers, and equipment.
Provide basic technical support for end-user hardware and software issues; escalate when needed.
Interact with NASA customers to provide information and assistance with NEST services.
Perform initial identification and basic troubleshooting of system issues using established procedures.
Document, track, and escalate third-party software and network-related issues.
Support fulfillment of end-user hardware and software requests with accurate records.