NASA End-User IT Support Specialist

Leidos; Huntsville (AL); In loco; USD 66.000 - 119.000; Tempo pieno

Descrizione del lavoro

Leidos in Huntsville, Alabama seeks a System Support Specialist to deliver end-user computing services to NASA at Marshall Space Flight Center. The role involves troubleshooting issues, providing desk-side and remote support, and guiding customers on NEST services.

The ideal candidate has a Bachelor's degree in Computer Science or related field and 8+ years of IT support, with strong communication and experience with Windows and macOS environments.

Competenze

• Bachelor's degree in Computer Science or a related field.
• 8+ years of Information Technology (IT) support experience.
• Strong professional written and verbal communication skills.
• Experience supporting current versions of the Windows operating system.
• Experience working with current versions of macOS.

Mansioni

• Deliver new services to customers, including mobile, print, and computer services.
• Troubleshoot and resolve assigned customer issues.
• Interact daily with NASA customers to provide consultation and guidance on NEST services.
• Perform initial problem identification and troubleshooting of system issues, serving as a primary point of contact for NASA customers.
• Provide system support and guidance to assist customers with adjusting or obtaining services.
• Assist end users with hardware and software requests.

Conoscenze

IT support

Windows

macOS

Communication skills

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

ServiceNow

Descrizione del lavoro

Leidos in Huntsville, Alabama seeks a System Support Specialist to deliver end-user computing services to NASA at Marshall Space Flight Center. The role involves troubleshooting issues, providing desk-side and remote support, and guiding customers on NEST services.

The ideal candidate has a Bachelor's degree in Computer Science or related field and 8+ years of IT support, with strong communication and experience with Windows and macOS environments.