System Support Specialist

Leidos; Huntsville (AL); On-site; USD 41,000 - 49,000; Full time

Job summary

Leidos in Huntsville, AL is hiring an Entry-Level System Support Specialist to support the NASA End-user Services and Technologies (NEST) contract at Marshall Space Flight Center. The role focuses on delivering end-user computing services and basic technical support in a fast-paced environment.

Responsibilities include setting up devices, assisting with hardware and software requests, troubleshooting common issues, and documenting incidents.

Qualifications

• Experience providing technical support for Windows and macOS operating systems.
• Ability to troubleshoot basic hardware and software issues and document activities.
• Strong written and verbal communication when interacting with customers and teams.

Responsibilities

• Assist with the setup and delivery of end-user services, including devices, printers, and equipment.
• Provide basic technical support for end-user hardware and software issues; escalate when needed.
• Interact with NASA customers to provide information and assistance with NEST services.
• Perform initial identification and basic troubleshooting of system issues using established procedures.
• Document, track, and escalate third-party software and network-related issues.
• Support fulfillment of end-user hardware and software requests with accurate records.

Skills

Windows support

macOS support

Customer service

Communication skills

Technical troubleshooting

Education

High School Diploma or equivalent

Tools

ServiceNow

Job description

Description

The Digital Sector at Leidos currently has an opening for an Entry-Level System Support Specialist to work in our Huntsville, AL office. This is an exciting opportunity to apply your technical skills and experience while supporting the NASA End-user Services and Technologies (NEST) Contract mission, providing end-user computing device services at Marshall Space Flight Center (MSFC).

PRIMARY RESPONSIBILITIES:

• Assist with the setup and delivery of end-user services, including mobile devices, printers, and computer equipment, following established procedures and guidance from senior technicians.
• Provide basic technical support for end-user hardware, software, and device-related issues, troubleshooting common problems and escalating issues requiring additional technical expertise.
• Interact with NASA customers and contractors to provide basic information and assistance with NEST services, ensuring a positive customer service experience.
• Perform initial identification and basic troubleshooting of system issues using established procedures, escalating unresolved problems and incidents to senior-level technicians.
• Assist with documenting, tracking, and escalating third-party software and network-related issues to the appropriate technical support teams.
• Support the fulfillment of end-user hardware and software requests, ensuring accurate documentation and adherence to established service processes.

BASIC QUALIFICATIONS:

• High School Diploma or equivalent.
• 4 years of Information Technology (IT) support experience.
• Strong written and verbal communication skills, with the ability to interact professionally with customers and team members.
• Experience providing technical support for current versions of the Windows operating system.
• Experience providing technical support for current versions of macOS.

PREFERRED QUALIFICATIONS:

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

The salary for this position is approximately $30.00 - $35.52 an hour. The actual hourly rate is based on location.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.