Eligibility Operations Associate

Nebraska Department of Health and Human Services; Nebraska City (NE); On-site; USD 29,000 - 32,000; Full time

Job summary

Nebraska Department of Health and Human Services (DHHS) in Nebraska City is seeking an Eligibility Operations Worker to serve as the initial contact for individuals seeking assistance. You will gather and review information, explain available programs, and determine when additional help is needed, while training to build a career in eligibility services.

The position emphasizes customer-focused service, data entry accuracy, and use of multiple DHHS systems, with on-the-job and classroom training

Qualifications

• Minimum qualifications include 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education or related field, or equivalent work experience.
• Strong communication, ability to handle confidential information, and the ability to navigate multiple DHHS systems.

Responsibilities

• Serve as initial point of contact for customers via phone or in person.
• Explain program benefits, eligibility, and required documents.
• Review applications and gather information to evaluate needs.
• Enter and maintain customer information in DHHS systems.
• Maintain documentation of contacts and case activity.
• Participate in required training and apply program policy.

Job description

Nebraska Department of Health and Human Services (DHHS) in Nebraska City is seeking an Eligibility Operations Worker to serve as the initial contact for individuals seeking assistance. You will gather and review information, explain available programs, and determine when additional help is needed, while training to build a career in eligibility services.

The position emphasizes customer-focused service, data entry accuracy, and use of multiple DHHS systems, with on-the-job and classroom training