Entry-Level Dispatcher & Telecommunicator Trainee

County Emergency Communications; North Buena Vista (IA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance

Retirement

Paid leave

Training

Job summary

County Emergency Communications in Buena offers Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under experienced instructors.

Training combines classroom instruction, simulations, and supervised console work.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills and clear communication are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Computer basics

Customer service

Education

High School Diploma

Job description

County Emergency Communications in Buena offers Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under experienced instructors.

Training combines classroom instruction, simulations, and supervised console work.