Entry-Level Desktop Support Engineer - On-Site IT Support

StoneX Group; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

StoneX Group is seeking an entry-level Desktop Support Analyst to provide timely help desk services across desktop, laptop, peripherals, software, and basic network issues. You will learn standard support processes, document work, and escalate complex problems to senior team members as needed.

You will join Enterprise Technology and Support Services, assisting with basic deployments, remote access, and incident management while delivering professional, customer-focused support to end users

Qualifications

• Basic working knowledge of Windows desktop operating systems, including Windows 11.
• Excellent customer service orientation with the ability to maintain professionalism.
• Good problem-solving skills with the ability to follow troubleshooting steps and prioritize work.
• Clear verbal and written communication skills, explaining basic technical steps to users.
• Willingness to learn new tools, processes, and support procedures in a team-oriented environment.

Responsibilities

• Provide first-level troubleshooting for desktop hardware, laptops, peripherals, OS, and standard applications.
• Assist with hardware/software installations, desk moves, equipment setup, and basic configuration changes.
• Perform routine desktop maintenance like software updates and basic security checks.
• Support remote access and virtual desktop tasks under guidance from seniors.
• Document resolutions and updates in the ticketing system and escalate when needed.
• Collaborate with IT and business users to resolve routine issues and support onboarding.

Skills

Windows 11

Customer service

Troubleshooting

Communication

Teamwork

Education

High School Diploma

Associate's Degree or higher

A-Level Standard

Tools

Microsoft 365 suite

Intune

SCCM

Job description

StoneX Group is seeking an entry-level Desktop Support Analyst to provide timely help desk services across desktop, laptop, peripherals, software, and basic network issues. You will learn standard support processes, document work, and escalate complex problems to senior team members as needed.

You will join Enterprise Technology and Support Services, assisting with basic deployments, remote access, and incident management while delivering professional, customer-focused support to end users