Desktop Support Engineer - On-Site IT Support Pro

StoneX Group Inc.; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

StoneX Group Inc. in Kansas City, MO is seeking an entry-level Desktop Support Analyst to assist end users with desktop, laptop and software issues on-site. You will learn standard support processes, manage incidents, and escalate complex problems as needed.

The role covers hardware/software installs, desk moves, basic configuration, and remote access support under supervision. Excellent communication and a customer-focused approach are essential.

Qualifications

• High School Diploma required.
• Associate’s Degree or higher preferred.
• Basic Windows OS and IT concepts knowledge.

Responsibilities

• Provide first-level troubleshooting for desktop hardware, laptops, peripherals, operating systems, and standard apps.
• Assist with hardware/software installations and desk moves following procedures.
• Maintain ticketing records, update incidents, and meet SLAs.
• Support remote access and virtual desktops under guidance from senior staff.
• Document resolutions and provide clear notes in the system.

Skills

Customer service

Problem solving

Communication

Learning mindset

Attention to detail

Team work

Education

High School Diploma

Associate’s Degree or higher

Tools

Microsoft Intune

Autopilot

SCCM

Microsoft 365 apps

Job description

StoneX Group Inc. in Kansas City, MO is seeking an entry-level Desktop Support Analyst to assist end users with desktop, laptop and software issues on-site. You will learn standard support processes, manage incidents, and escalate complex problems as needed.

The role covers hardware/software installs, desk moves, basic configuration, and remote access support under supervision. Excellent communication and a customer-focused approach are essential.