Entry-Level Data Center Technician — Night Shift

Tierpoint; Norristown (Montgomery County); On-site; USD 27,000 - 41,000; Full time

Job summary

TierPoint, LLC. in Norristown, PA, is seeking an Operations Technician I to support data center facilities with hands-on, entry-level responsibilities in a fast-paced, 24/7 environment.

A strong emphasis on reliable customer service and operational excellence helps define the role. Responsibilities include hardware/infrastructure tasks, monitoring power and cooling, incident response, and following standard procedures.

Qualifications

• High School degree or equivalent.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team‑oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows‑based computer applications.

Responsibilities

• Assist in installation, configuration and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment and cabling maintenance.
• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.
• Escort and supervise third‑party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office Suite

Windows-based applications

Prioritization

Multi-tasking

Team collaboration

Fast-paced environment

Education

High School diploma or equivalent

Tools

MS Office Suite

Windows OS

Job description

TierPoint, LLC. in Norristown, PA, is seeking an Operations Technician I to support data center facilities with hands-on, entry-level responsibilities in a fast-paced, 24/7 environment.

A strong emphasis on reliable customer service and operational excellence helps define the role. Responsibilities include hardware/infrastructure tasks, monitoring power and cooling, incident response, and following standard procedures.