Data Center Operations Technician I (Night Shift)

TierPoint; Norristown (Montgomery County); On-site; USD 27,000 - 41,000; Full time

Job summary

TIERPOINT is seeking an Operations Technician I to support the day-to-day operations of our data center facilities. This entry-level role offers hands-on exposure to server hardware, cabling, and facility systems while delivering top-tier customer service.

You will work a rotating 12-hour shift schedule, including nights and weekends, monitor power and cooling, assist with installations, and escalate issues to senior staff.

Qualifications

• High School diploma or equivalent required.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to operate in a fast moving, team-oriented environment.
• Proficiency in using MS Office Suite and Windows-based applications.

Responsibilities

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Prioritization

Time management

Independent work

Teamwork

Problem-solving

Education

High School diploma or equivalent

Tools

MS Office Suite

Windows-based applications

Job description

TIERPOINT is seeking an Operations Technician I to support the day-to-day operations of our data center facilities. This entry-level role offers hands-on exposure to server hardware, cabling, and facility systems while delivering top-tier customer service.

You will work a rotating 12-hour shift schedule, including nights and weekends, monitor power and cooling, assist with installations, and escalate issues to senior staff.