Tier-1 Support Technician (Charlotte)

Scalematrix; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cloud services provider in Charlotte is looking for an entry-level Tier-1 Support Technician to join their Support Operation Center. As a Tier-1 technician, you'll provide exceptional client service and support for network systems and data center operations, while gaining crucial experience in IT. Strong communication and troubleshooting skills are essential. This role allows you to learn and develop your career in a premier data center environment. Apply with your resume to [e-mail].

Qualifications

• Ability to learn through research, technical certification, and on-the-job training.
• Strong written and oral communication skills.
• Basic knowledge of virtualization concepts.

Responsibilities

• Support network systems and data center operations.
• Serve as a technical liaison to clients.
• Assist in provisioning environmental and security systems.
• Respond to client inquiries in a timely and helpful manner.
• Learn and broaden technical knowledge for SOC value.
• Communicate with team members for client support.
• Monitor and report issues with critical systems.
• Assist in change management execution.

Skills

Client service skills

Written and oral communication

Troubleshooting

Knowledge of Windows operating system

Knowledge of Linux operating system

Tools

Basic network switching

Routing concepts

Virtualization solutions knowledge

Job description

ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are looking for motivated individuals interested in beginning their career in the field of IT. Because of our always expanding portfolio of new services, we currently have several entry-level Tier-1 Support Technician positions available for the right candidate.

The Tier-1 Support Technician plays an integral role in the ScaleMatrix Support Operations Center (SOC). This is an entry-level position allowing those individuals looking for a career in IT to gain the necessary experience by working at a premier 7/24 San Diego data center. Although beneficial, prior IT or data center experience is not a prerequisite.

Tier-1 technicians are the clients' primary resource for information and support of their services. Clients depend on the SOC to provide timely and sound solutions to any situation that might arise during their residency within the ScaleMatrix data center. Tier-1 technicians must have excellent client service skills and be able to deliver a seamless and positive experience for clients seeking industry leading colocation and cloud services.

Responsibilities

• Support of network systems (software/hardware) and data center operations.
• Serving as a technical liaison to both internal and external clients.
• Assist in the provisioning of environmental, networking, security and computer systems specifically relating to ScaleMatrix cloud and colocation client needs.
• Responding to client support inquiries in a timely fashion with an emphasis on being informative and helpful.
• Learning and broadening technically in order to add value to the SOC and to the technical depth of ScaleMatrix as a whole.
• Communicating and working with team members to coordinate efforts to support clients.
• Monitoring and reporting any issues with critical environmental, networking, security and server systems.
• Communicating with other departments to assist in the execution of change management policies and procedures.

Qualifications

• The ability to learn through research, technical certification and on-the-job training.
• Strong written and oral communication skills. These are a must.
• A working knowledge of Windows and Linux-based operating systems.
• A working knowledge of basic network switching and routing concepts.
• Strong trouble-shooting skills - A basic knowledge of virtualization solutions and concepts.

To apply for this position, send your resume to [e-mail] and include Tier-1 Support Technician (Charlotte) resume as your subject line.