Entry-Level Customer Support Technician

Carrier; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

Carrier is seeking an Assistant Customer Service Technician in North Carolina to provide satisfactory and quality customer service. Responsibilities include answering product-related inquiries, researching errors, and ensuring accurate order entry.

The ideal candidate should possess a High School Diploma or GED and have at least 1 year of customer service support experience. Experience in Microsoft Excel is required, and knowledge of JDE, Salesforce, and Lotus Notes is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service support experience.
• 1+ years experience in Microsoft Excel.

Responsibilities

• Provide customer service under supervision.
• Answer inquiries related to product availability and orders.
• Research shipping errors and billing issues.
• Enter Orders into JDE same day.
• Work with finance and shipping for order expedites.
• Identify process improvement areas.

Skills

Customer service support

Microsoft Excel

Attention to detail

Education

High School Diploma or GED

Tools

JDE

Lotus Notes

Salesforce

Job description

Carrier is seeking an Assistant Customer Service Technician in North Carolina to provide satisfactory and quality customer service. Responsibilities include answering product-related inquiries, researching errors, and ensuring accurate order entry.

The ideal candidate should possess a High School Diploma or GED and have at least 1 year of customer service support experience. Experience in Microsoft Excel is required, and knowledge of JDE, Salesforce, and Lotus Notes is preferred.