Assistant Customer Service Technician

Carrier; North Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

Carrier is seeking an Assistant Customer Service Technician in North Carolina to provide satisfactory and quality customer service. Responsibilities include answering product-related inquiries, researching errors, and ensuring accurate order entry.

The ideal candidate should possess a High School Diploma or GED and have at least 1 year of customer service support experience. Experience in Microsoft Excel is required, and knowledge of JDE, Salesforce, and Lotus Notes is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service support experience.
• 1+ years experience in Microsoft Excel.

Responsibilities

• Provide customer service under supervision.
• Answer inquiries related to product availability and orders.
• Research shipping errors and billing issues.
• Enter Orders into JDE same day.
• Work with finance and shipping for order expedites.
• Identify process improvement areas.

Skills

Customer service support

Microsoft Excel

Attention to detail

Education

High School Diploma or GED

Tools

JDE

Lotus Notes

Salesforce

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce and business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

This position is for an Assistant Customer Service Technician who is under immediate supervision. Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders. Responsible for developing basic skills in the execution of existing procedures. Uses detailed instructions to accomplish assigned tasks.

Key Responsibilities

• Works under immediate supervision to provide satisfactory and quality customer service.
• Answer emails and phone calls from sales managers, outside sales reps and customers in regards to: product availability, pricing and the status of orders.
• Research shipping errors, shortages and overage claims by customer. Submit documentation for approval and processing of credits and debits.
• Accurately enter Orders into JDE same day they are received.
• Research billing error and submit documentation as needed for approval and processing.
• Work with shipping to expedite orders as needed.
• Work with finance to release expedited orders as needed.
• Work with customers, outside sales reps and sales managers to resolve pricing issues with orders.
• Ability to identify areas of process improvement and work with immediate supervisor to approve changes and implement new processes.

Required Qualifications

• High School Diploma or GED.
• 1+ years of customer service support.
• 1+ years of experience in Microsoft Excel.

Preferred Qualifications

• Experience using JDE, Lotus Notes, Salesforce.
• Extremely detail oriented.