Tech Customer Support & Licensing Specialist

Carrier; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Carrier is seeking a Customer Service technician who will be responsible for resolving basic service and billing complaints. In this role, you will need to maintain customer relationships and accurately handle inquiries through phone and email.

Applicants must have a high school diploma or GED, alongside a minimum of 2 years in a customer service position. Join Carrier and help provide healthy, safe, and sustainable solutions.

Qualifications

• Minimum 2 years of experience in a customer service role.
• High School Diploma or GED required.

Responsibilities

• Resolve basic customers' service or billing complaints.
• Maintain relationships with customers.
• Answer basic customer inquiries on product availability.

Skills

Basic communication skills

Customer service experience

Education

High School Diploma/GED

Job description

Carrier is seeking a Customer Service technician who will be responsible for resolving basic service and billing complaints. In this role, you will need to maintain customer relationships and accurately handle inquiries through phone and email.

Applicants must have a high school diploma or GED, alongside a minimum of 2 years in a customer service position. Join Carrier and help provide healthy, safe, and sustainable solutions.